With over 160 years of experience, they support multinational corporations, SMEs, and individual inventors in identifying, protecting, and enhancing the value of their intellectual property. Offices are located in the UK (London, Leeds, Exeter, Oxford) and Germany
Prior to automation, PWF staff spent up to four hours each morning manually processing EPO emails. This included downloading attachments, categorising correspondence, updating internal systems, and forwarding relevant items to stakeholders. We implemented a robust automation using Tungsten RPA and Power Automate that now handles the entire workflow autonomously. The solution parses incoming emails, extracts and stores attachments, applies business rules for classification, and routes content to the appropriate teams—all with full auditability and compliance.
The automation solution delivered measurable results across PWF’s operations, significantly improving efficiency and accuracy. By streamlining the EPO mailbox workflow, staff can now focus on higher-value tasks while the system reliably handles routine processes.
Saved approximately 80 hours per month by eliminating manual processing.
Lowered operational overhead and freed up skilled staff for higher-value tasks.
Reduced human error in handling sensitive legal correspondence.
The automation framework is reusable for other mailbox workflows and document types.
